Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work In Omaha award, a testament to our commitment to excellence and exceptional culture! With 400+ current locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan Team!

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Position Summary:

The Client Resolution Specialist manages high-volume escalations including refund requests, lender disputes, and negative reviews. This role delivers empathetic, solution-focused service to resolve complex concerns, retain clients, and recover sales—while protecting the Milan experience in every interaction.

Location: Omaha, NE (Onsite)
Compensation: $25/hr
Status: Full-time | Hourly
Schedule: Monday–Friday, 9am–5pm, rotating Saturdays

What You’ll Do

• Client Experience & Results - Deliver exceptional service via phone, text, and email. Use strong communication and de-escalation skills to resolve concerns, retain clients, and drive sales recovery.
• Operational Excellence - Follow SOPs and best practices to ensure consistency. Track cases, coordinate with field leaders, and manage scheduling across clinics.
• Productivity - Meet or exceed productivity and refund goals while prioritizing collection efforts and maintaining quality.
• Growth & Innovation - Support new initiatives and testing with a positive, solutions-oriented mindset. Share client insights to improve processes and results.
• Professional Development - Seek feedback, analyze performance, and collaborate with your team to continuously grow.

What You Bring

• High school diploma or GED (post-secondary preferred)
• 3+ years in conflict resolution within a sales or customer service environment
• Strong judgment, negotiation, and de-escalation skills
• Proven success meeting KPIs
• Excellent communication and multitasking abilities
• High attention to detail and ability to handle confidential information
• Self-starter with a team-first mindset
• Typing speed of 60+ WPM
• Call center, sales, or retail experience preferred

Benefits Include:

• FREE laser hair removal for employees and their spouse or legal partner
• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• Closed on 6 major holidays
• 401K retirement plan with vested employer match

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer

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