Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work In Omaha award, a testament to our commitment to excellence and exceptional culture! With 400+ current locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan Team!

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Position Summary:

Milan is seeking a highly motivated Service Desk Analyst to ensure the seamless operation of computer systems and applications. As a Service Desk Analyst, you will play a vital role in providing exceptional IT services to our Field, HQ, and satellite offices. Your responsibilities will encompass addressing end-user help requests, resolving incidents, and contributing to process improvement.

Status: Full-time | Salaried

Location: Omaha, NE | Onsite

Responsibilities:

• Provide world class customer service to the Field, HQ and satellite offices by providing support for Salesforce, third party lenders and additional applications
• Embrace and foster a team focused work environment
• Bring a detail oriented focus to Salesforce auditing and processes
• Prioritize helpdesk tickets and multi-task, especially when volumes are high
• Communicate information in a clear and concise manner with good follow up
• Support updates and new releases to resolve issues quickly
• Document reported issues, troubleshooting steps and initiate communications with Tier 2 support and third party vendors to resolve escalations quickly
• Identify, research and present opportunities for improvement

Qualifications and Education Requirements:

• Experience using Salesforce or similar CRM platforms
• High-performing, self-motivated individual eager for growth and development in Salesforce and related applications
• Strong analytical and problem-solving skills
• Ability to learn new systems and technologies quickly
• Adaptable to change and able to maintain a positive, solution-oriented mindset
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users
• Prior service desk, help desk, or IT support experience preferred

Benefits Include:

• Medical, dental, vision, disability and life insurance with in 30 days
• Unlimited PTO - work with your manager and take time as needed
• 6 paid holidays
• $50 cell phone stipend paid out monthly
• 401k retirement plan with vested 4% employer match after 90 days
• Career advancement opportunities + Culture/environment
• Employees and their spouse or legal partner receive free laser hair removal services

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer