Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! With 400+ current locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan team!

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Position Summary:

The Client Resolution Specialist will manage a high volume of incoming cases from escalated clients, including those seeking refunds, disputing charges with financial lenders, or leaving negative online reviews. Deliver exceptional, empathetic service while resolving complex issues and preserving client relationships. Handle sensitive conversations with care and professionalism, with a strong focus on client retention and sales recovery.

Location: Omaha, NE - onsite, not remote
Status: Full-time
Schedule: Monday- Friday 9am-5pm

Your responsibilities will include:

• Drive Results through the Client Experience: Deliver a positive, solution-focused experience for all clients through phone, text, and email.. Use effective communication, de-escalation techniques, and personal connection to resolve concerns, save sales, and retain clients.
• Operational Excellence: Follow scripts, SOPs, and best practices to ensure consistency and quality in all interactions. Track and follow up on client issues, coordinate with field leaders, and manage scheduling across clinic locations.
• Productivity: Meet or exceed daily, weekly, and monthly productivity and refund goals. Prioritize tasks to ensure collection activities remain the top focus while balancing efficiency and quality.
• Business Growth and Scalability: Embrace change and business tests with positivity and optimism. Work closely with leaders on implementing new tests and rollouts for the division and the organization. Proactively provides feedback from clients, projects, and overall business operations to ensure ongoing enhancements for the client experience and results.
• Professional Development: Actively seek feedback, analyze performance data, and come prepared to one-on-one meetings with action plans. Collaborate with peers to foster team development and leverage available resources for continuous learning.
• Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives

To be considered for this opportunity, candidates must meet all the following requirements:

• High school diploma or equivalent (e.g., GED) required
• Post-secondary education preferred
• Minimum of three years of previous experience with conflict resolution in a customer service, sales-driven role required
• Ability to handle difficult situations and make excellent judgment calls required
• Proficient conflict management, resolution, and negotiation skills required
• Proven success in achieving KPIs for a similar role required
• Excellent customer service skills required
• Experience in a call center environment preferred
• Exceptional communication skills, both written and verbal required
• Strong attention to detail and multi-tasking skills required
• Demonstrates initiative and ability to work independently while displaying a strong sense of teamwork required
• Ability to maintain highly confidential information required
• Ability to display a passion for the aesthetics industry required
• Be able to accurately type at least 60 wpm required

Benefits Include:

• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• 401k retirement plan with vested employer match
• EXCEPTIONAL work environment!
• FREE laser hair removal

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer

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