Overview:

Milan Laser Hair Removal is one of the nation’s premier laser hair removal providers. That’s because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we provide our exclusive Unlimited Package™, guaranteeing lifelong results to all of our clients. With over 325 locations across 30+ states and ambitious plans for national expansion, Milan offers an exciting opportunity to join a dynamic and growing company dedicated to helping individuals live their lives to the fullest.

Your Ability to Make a Difference:

Join Milan Laser Hair Removal and become an integral part of a team dedicated to transforming lives through cutting-edge laser hair removal services. As a Client Specialist, you will play a pivotal role in delivering world-class customer service, driving sales, and ensuring the smooth operation of our clinic. Here’s how you can make a difference:

Location: Baltimore (Glen Burnie), MD

Compensation: $18.00 an hour + Potential Monthly Bonus

Schedule: 4 days per week and rotating Saturdays

Hours: Mon-Thur 8:30am-6pm, Fri 8:30am-5pm, Sat 8:30am-3/5pm

• Elevate Customer Experience: Enrich the lives of our clients by providing unparalleled service and personalized solutions, leaving a lasting impression that exceeds their expectations.
• Fuel Business Growth: Drive revenue and expansion by leveraging your entrepreneurial spirit and passion for success to capitalize on sales opportunities and cultivate client relationships.
• Inspire Growth Mindsets: Foster a culture of continuous learning and development, empowering both yourself and your team to embrace new challenges and strive for excellence.
• Lead with Purpose: Lead by example, embodying our values of integrity and inclusivity while guiding and inspiring your team to reach their full potential.
• Harness Data for Success: Utilize data-driven insights to inform strategic decisions, optimize operations, and drive innovation, ensuring sustainable growth and customer satisfaction.

The Fundamentals for Success:

We are seeking a passionate Client Specialist to become an integral part of our team that is dedicated to transforming the lives of our clients. As a Client Specialist in our Baltimore (Glen Burnie), MD clinic, you’ll play a crucial role in shaping the client experience and driving the success of our business. Your contributions will directly impact our growth, the satisfaction of our clients, and the overall success of our clinic. By delivering world-class customer service, fostering relationships, and driving sales, you’ll have the opportunity to make a meaningful difference every day.

Education:

• High school diploma or GED equivalency

Experience & Skills:

• Excellent customer service skills
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Comfortable using various computer systems and software

Position Responsibilities:

• Ensure a positive client experience by fostering a culture of world class customer service
• Field incoming calls to schedule appointments and answer general questions
• Confirm appointments, communicate with clients and maintain and update client records
• Discretion with confidential information is a must
• Assist Sales Manager with current promotions and proactively seek client reviews and referrals
• Support Sales Manager and medical staff with clinic needs such as; treatment room upkeep, event support, and clinic upkeep
• Process financial transactions and performing daily opening and closing duties
• Comfortable using various computer systems and software to manage day-to-day operations, scheduling and tracking sales performance.

Benefits:

• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• 7 paid holidays a year
• 401K retirement plan with vested employer match
• Career advancement opportunities
• Supportive culture where leadership cares about each and every employee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer