Client Resolution Specialist?

Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! We’ve worked hard to rise above the industry standard, because “good enough” is simply never good enough. With 330+ current locations throughout 35 states and plans to expand into a national brand, this is a very exciting time to join the Milan team!

Why our Client Resolutions Specialists love it here:

Because it’s fun. We’re not like other call centers where you’re just an answering machine, we want you involved because you’re part of the team. You know what else is fun? Unlimited earning potential!

Because you can change lives. Laser hair removal can be a big commitment for people, but you can make a difference in helping them get through a major moment in their lives with your bright and positive impact.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh, and did we mention free laser hair removal?!

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our Client Services Specialists learn the business from the inside-out and as our business grows, the opportunities abound.

Position Summary:

Milan Laser is looking for a highly skilled resolution and escalation professional with Call Center experience to join our Client Resolution team. Our Client Resolution Specialists work with clients who are requesting refunds on their purchased laser hair removal packages. They act with urgency and a passion to help clients continue their hair free journey. In addition to working directly with clients, they work closely with Milan Clinic Managers and financial companies who provide payment options to our clients.

The ideal candidate has excellent client resolution experience and is able to listen and analyze the root cause and concerns of our clients. This is quickly followed by identifying the appropriate solutions. They thrive on getting refund requests saved because this contributes to happier clients and success of Milan. If this sounds like you, please apply today!

Location: Omaha, NE - onsite, not remote

Pay: $25/hr

Hours: Monday- Friday 10am-6pm

Status: Full-Time

Your responsibilities will include:

• Resolve client service problems by clarifying the issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Promptly responding to incoming phone calls, email inquiries from clients
• Building relationships with clients by providing excellent customer service
• Effectively maintain contact and follow up with clients on issue resolution
• Communicating regularly with field managers regarding potential and existing client sales & scheduling, as-needed
• Additional project-based responsibilities

To be considered for this opportunity, candidates must meet all the following requirements:

• Minimum high school diploma or GED equivalency; Bachelor’s degree a plus
• Previous experience with conflict resolution in a customer service, sales-driven role
• Competitive and have the fire to save sales
• Takes ownership and pride in driving the financial health of Milan through saving sales
• Proficient conflict management, resolution, and negotiation skills
• Proven success in achieving KPIs for a similar role
• Excellent customer service skills
• Experience in a call center environment is a plus
• Exceptional communication skills, both written and verbal
• Strong attention to detail and multi-tasking skills
• Demonstrates initiative and ability to work independently while displaying a strong sense of teamwork
• Ability to maintain highly confidential information
• Display a passion for the aesthetics industry
• Be able to accurately type at least 60 wpm
• Be able to sit for up to 8 hours a day

Benefits Include:

• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• 401k retirement plan with vested employer match
• EXCEPTIONAL work environment!
• FREE laser hair removal

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer